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Unveiling the Power of React Native: A Game-Changer in Mobile App Development

Introduction The story of app development technology has an uncontested hero, and that is React Native. If I tell you that there is a mobile app development technology that can give you a mobile app that is worth the price of two apps, then you won’t believe it, but that is a reality. React cross-platform...

Navigating the Customer Experience in the Era of Digital Transformation

Primer Customer experience is defined as the sum total of conscious and subconscious customer perceptions in relation to your brand resulting from their contact with your brand in the customer’s lifecycle. Customer experience service is the process of responding to customer interactions to satisfy customer expectations and elevate customer loyalty. It is the practice wherein you...

Turning Employee Experience into a goldmine for your business

Introduction The employee experience can play a vital role in shaping the future of an organization. The HR department with the responsibility to manage human resources understands the importance of employee experience (EX), and hence it has become the main driving force behind the HR strategies of many enterprises. What are the key challenges in...

9 Best Ideas for Collecting Customer Feedback

Primer Customers were customers, then they became guests, and now they are owners. It matters what customers think about your brand, but they are not always vocal about it, so you need to feel for them, but how will you do it? – You can do it by collecting feedback directly from them through customer...

Customer Loyalty Unleashed: The Top Metrics for Success

Introduction Customer loyalty and happiness have become key factors in winning the customer success game, as they are widely considered to be the most important tools in sales and marketing. A plan made to benefit your customers has two-fold advantages: it leads to customers’ gain and your business’s benefit as you eventually win customers’ loyalty....

6 Crucial skills for customer success in 2021

Introduction This is 2021. For years, organizations have been concerned about losing people in their journey from prospects to customers. As a result, most have understood the importance of customer success management and having a customer success manager, a specialized role that is responsible for holding people tight in the sales pipeline throughout their journey to prevent...

Enhancing the Retail Journey: Realistic Insights for an Optimal Customer Experience

Introduction The retail customer experience is the sum total of all in-store and online experiences that customers get across all touchpoints throughout the customer journey. And businesses seek to improve it in order to enhance customer satisfaction, retention, and metrics like repeat purchases. Businesses ask, How do I improve the customer experience? For that, consistency is...

Maximizing Potential: 5 Simple Techniques to Increase Employee Engagement

Introduction One thing which provides most momentum to the business development is employee engagement. What are the benefits of a happy workforce? – it leads to employee retention, enhances productivity, aids in creating customer loyalty, & increases organizational performance. Yet, this Gartner survey revealed that only 13% of employees are fully satisfied with their work...

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